General
Do I need an appointment for an estimate? How long will it take? Is there a cost?
Our estimates are quick, and usually take around 20 minutes to complete, depending upon the extent of the damage. To ensure quick response times and the best possible service, our estimates are done by appointment only. Use our quick contact form for scheduling availability.
We may also be able to do your estimate via email.
There will be Estimation charges if not covered by Insurance The insurance company is responsible for all repair expenses above your deductible. It costs you no more to choose the repair facility that provides the highest quality repairs.
How do I set up an insurance claim?
Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at Bodyworks. Contact us directly and our customer service representatives will guide you through the process. We are direct repair facility with most insurance companies. This means we can make the process simple and quick for you.
Should I drive my car after an accident?
Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at Bodyworks. Contact us directly and our customer service representatives will guide you through the process. We are direct repair facility with most insurance companies. This means we can make the process simple and quick for you.
collision repair
Can other repairs or services be done on my vehicle while it is in the shop?
Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.
Is there a warranty on the repairs to my vehicle?
Yes. We want you to feel confident that your vehicle is being repaired correctly. Bodyworks defines a limited warranty on all repairs and the full manufacturer’s warranty on all parts.
If my vehicle’s frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.
Will the parts be ordered before I drop off my vehicle?
Yes. We generally order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.
How long will the repairs to my vehicle take?
Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We promise to keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.
painting services
Can you match the factory paint colour?
We guarantee that the factory colour will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest automotive paints and processes available.
Can I wash my car right after?
All our paint work is high baked dry at 180 degrees, but it still takes time for the finish to cure and harden completely. Yes, wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Do not use a commercial car wash for the first 30 days because stiff brushes or sponges could mar the finish and damage the surface. Do not wax or polish the vehicle for 90 days.
Dent repair
Do you do dent removal?
Yes! We are a full-service body and collision repair facility. This means that we meet or exceed collision repair industry standards in equipment, staff, training, and certification.